Testbase Limited Terms and Conditions


Your attention is particularly drawn to the provisions of clause 13 (Limitation of liability). 


1.1 Company details. Testbase Limited (company number: 13867901) (we and us) is a company registered in England and Wales and our registered office is at City House, 3 Cranwood Street, London, EC1V 9PE. Our main trading address is Unit 9a, Building 13, Thames Industrial Park, Princess Margaret Rd, East Tilbury, Tilbury, RM18 8RH. Our VAT number is 401422949. We operate the website www.testbase.com. 

1.2 Contacting us. To contact us, telephone our customer service team at 0333 577 0099 or email us at support@testbase.com. How to give us formal notice of any matter under the Contract is set out in clause 18.2. 

1.3 Our regulator. We are authorised by the Department of Heath and Social Care to distribute covid test kits. 

1.4 Professional indemnity insurance. We maintain professional liability insurance. Our insurer is ERGO Versicherung AG, and our policy number is B19031421. 


2.1 Our contract. These terms and conditions (Terms) apply to the order by you (including pursuant to any proposal submitted by us to you) and supply of Goods and Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. 

2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract. 

2.3 Language. These Terms and the Contract are made only in the English language. 

2.4 Your copy. You should print off a copy of these Terms or save them to your computer for future reference.  


3.1 Placing your order. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the good and services specified in the order (Services) subject to these Terms. Sometimes the initial order will be made pursuant to a proposal prepared by us and agreed with you off-line. 

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate. 

3.3 Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4. 

3.4 Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation. 

3.5 If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount. 


4.1 You may cancel the Contract and receive a refund, if you notify us as set out in clause 4.2. We require 14 days’ notice for the cancellation of a monthly retainer. 

4.2 To cancel the Contract, you must contact us via support@testbase.com. We will email you to confirm we have received your cancellation. Your cancellation is effective from the date you send us the email. 

4.3 If you cancel the Contract before we have provided any Services, we will refund you in full for the price you paid for the Services, by the method you used for payment. We may deduct from any refund an amount for the supply of the Services provided for the period up to the time when you gave notice of cancellation in accordance with clause 4.2. The amount we deduct will reflect the amount that has been supplied as a proportion of the entirety of the Contract. 


5.1 Descriptions and illustrations. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force. 

5.2 Compliance with specification. Subject to our right to amend the specification (see clause 5.3) we will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects. 

5.3 Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services. 

5.4 Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill. 

5.5 Time for performance. We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract. 


6.1 It is your responsibility to ensure that: 

(a) the terms of your order are complete and accurate; 

(b) you cooperate with us in all matters relating to the Services; 

(c) you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects; 

(d) you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start (other than those required for our business to operate generally); 

(e) you comply with all applicable laws, including health and safety laws; 

(f) you limit access to our servers to your authorised personnel and shall ensure that they shall not share access with any other person and that they shall keep all login information, including their passwords, confidential; and 

6.2 If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 6.1 (Your Default): 

(a) we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 15 (Termination); 

(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and 

(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default. 


7.1 Unfortunately, we are unable to perform the Services at addresses outside the UK. 

7.2 You may place an order for the Services from an address outside the UK, but the order must be for performance of the Services to an address in the UK. 


8.1 In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 8. 

8.2 The Charges are the prices quoted on our site at the time you submit your order or set out in a proposal document submitted to you. In the latter case, making payment of our invoice shall be deemed to be acceptance of the proposal document. 

8.3 If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly. 

8.4 We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 8.7 for what happens if we discover an error in the price of the Services you ordered. 

8.5 Our Charges may change from time to time, but changes will not affect any order you have already placed. 

8.6 Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges. 

8.7 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. Where the correct price for the Services is less than the price stated on our site, we will charge the lower amount and if the correct price for the Services is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid. 


9.1 Payment for the Services is in advance. We will take your first payment upon acceptance of your order and will take subsequent payments following an order in advance. 

You can pay for the Services using a electronic payment, debit card or credit card (with the exception of American Express) or by direct debit. Your designated bank account will be charged automatically upon order. 

9.2 We will send you an electronic invoice upon receipt of your order. For any failed or cancelled payments, a £20 administration fee will be levied. 

9.3 If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 15 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.3 will accrue each day at 8% a year above the Bank of England’s base rate from time to time, but at 8% a year for any period when that base rate is below 0%. 

9.4 We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 


If a problem arises or you are dissatisfied with the Services, we have a comprehensive complaints policy which is initiated upon receipt of email to support@testbase.com.  


11.1 All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us. 

11.2 We agree to grant you a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence to copy the deliverables specified in your order (excluding materials provided you) for the purpose of receiving and using the Services and such deliverables in your business. You may not sub-license, assign or otherwise transfer the rights granted in this clause 11.2. 

11.3 You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you. 


12.1 We will use any personal information you provide to us (including any such information relating to your personnel) to: 

(a) provide the Services; 

(b) process your payment for the Services; and 

(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us. 

12.2 We will process your personal information in accordance with our Privacy Policy, the terms of which are incorporated into this Contract. 


13.1 We have obtained insurance cover in respect of our own legal liability for individual claims not exceeding £5,000,000.00 per claim. The limits and exclusions in this clause reflect the insurance cover we have been able to arrange and you are responsible for making your own arrangements for the insurance of any excess loss. 

13.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for: 

(a) death or personal injury caused by negligence; 

(b) fraud or fraudulent misrepresentation; and 

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession). 

13.3 Subject to clause 13.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for: 

(a) loss of profits; 

(b) loss of sales or business; 

(c) loss of agreements or contracts; 

(d) loss of use or corruption of software, data or information; 

(e) loss of or damage to goodwill; and 

(f) any indirect or consequential loss. 

13.4 Subject to clause 13.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the lower of £1,000,000 or the total amount paid under the Contract in the preceding twelve-month period. 

13.5 We have given commitments as to compliance of the Services with the relevant specification in clause 5.2. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract. 

13.6 Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire three months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail. 

13.7 Nothing in these Terms limits or affects the exclusions and limitations set out in our website user terms and conditions which are available on the testbase.com website. 

13.8 This clause 13 will survive termination of the Contract. 


14.1 We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by clause 14.2. 

14.2 We each may disclose the other’s confidential information: 

(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and 

(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority. 

14.3 Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract. 


15.1 Termination. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if: 

(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so; 

(b) you fail to pay any amount due under the Contract on the due date for payment; 

(c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction; 

(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or 

(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy. 

15.2 Consequences of termination 

(a) On termination of the Contract you must return all of Our Materials and any deliverables specified in your order which have not been fully paid for. If you fail to do so, then we may enter your premises and take possession of them. Until they have been returned, you will be solely responsible for their safe keeping and must not use them for any purpose unconnected with the Contract. 

(b) Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination. 

15.3 Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect. 


16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 

16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract: 

(a) we will contact you as soon as reasonably possible to notify you; and 

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over. 

16.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us via email at support.testbase.com. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control. 


You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of six months following termination of the Contract. 


18.1 When we refer to “in writing” in these Terms, this includes email. 

18.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email. 

18.3 A notice or other communication is deemed to have been received: 

(a) if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address; 

(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or 

(c) if sent by email, at 9.00 am the next working day after transmission. 

18.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. 

18.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action. 


19.1 Assignment and transfer 

(a) We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this website in a prominent place if this happens. 

(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing. 

19.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives). 

19.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you. 

19.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

19.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

19.6 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts. 

Testbase Limited Privacy Policy

At Testbase, accessible from https://www.testbase.com/, one of our main priorities is the privacy of our visitors. This privacy policy document contains types of information that is collected and recorded by Testbase and how we use it. We may collect personal data from you in the course of our business, including through your use of our B2B websites/platforms, when you contact or request information from us, or as a result of your relationship with one or more of our staff or partners. 

Testbase is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. 

General Data Protection Regulation (GDPR) 

Who is responsible for your personal data? 

Tesbase Limited, with registered office at 3 Cranwood Street, London, EC1V 9PE , registered with the Companies House under number 13867901 (“Testbase” or “we”) is the controller of your personal data. 

Testbase Limited is part of a group of different legal entities, details of which can be found via the link in section 8. This privacy policy is issued on behalf of the Testbase Group so when we mention “company”, “we”, “us” or “our” in this privacy policy, we are referring to any company in the Testbase Group responsible for processing your data. Testbase Limited is the controller and responsible for this website. Testbase Limited may share your data with other companies in the Testbase Group, the Government (where necessary) and suppliers of services which you may request through this website or by telephone and those entities may share data about services you receive with Testbase Limited or each other. 

What personal data do we collect about you? 

We may collect information regarding you, such as: 

  • Name, username, marital status, title, date of birth and gender 
  • Contact information including billing and delivery address, telephone number, the identity and contact information of the company you work for and your email address, where provided, 
  • business/company name 
  • job title, 
  • profession, 
  • demographic information such as post code, 
  • IP address, 
  • web browser type and version and other technology on the devices you use to access this website, 
  • operating system, 
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to, 
  • Payment or bank information 
  • Marketing and communications data 
  • Transaction date including details about payments to and from you and other details of products and services you have purchased from us, 
  • Information that you provide to us as part of us providing services to you, which depends on the nature of your instructions to Testbase, and 
  • Other information relevant to provision of services. 

We collect Special Categories of Personal Data about you, this includes details about your ethnicity and sex.,). However, we do not collect any information about criminal convictions and offences, although other members of the Testbase Group may do so under their separate Privacy Policies. 

How is your personal data collected 

We use different methods to collect data from and about you including through: 

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 

  • apply for our products or services; 
  • create an account on our website; 
  • subscribe to our services or publications; 
  • request marketing to be sent to you; 
  • enter a competition, promotion or survey; or 
  • give us feedback or contact us. 

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website. We may also receive Technical Data about you if you visit other websites employing our cookies. 

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 

  • Technical Data from the following parties: 
    (a) analytics providers such as Google based outside the EEA; 
    (b) advertising networks such as Google based inside the EEA; and 
    (c) search information providers such as Google based inside the EEA]. 
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Microsoft based inside the EEA.
  • Identity and Contact Data from data brokers or aggregators such as LinkedIn based inside the EEA. 
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EEA. 

Our Commitment 

  • We use state-of-the-art security measures to protect your information from unauthorized users. 
  • We give you the possibility to control the information that you shared with us (opt-out) 

Testbase is committed to processing data in accordance with its responsibilities under the GDPR. 

Article 5 of the GDPR requires that personal data shall be: 

a. processed lawfully, fairly and in a transparent manner in relation to individuals; 

b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; 

c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; 

d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay; 

e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and 

f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.” 

1. Notice 

We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is 

requested when you install/download/subscribe/book to product updates, newsletters tests, or other online services. 

2. Usage 

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract we are about to enter or have entered into with you, because it is necessary to comply with a legal obligation, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes: 

  • Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you); 
  • To carry out administrative operations relating to agreements, orders, receipt of deliveries, invoices, payments, accounting in relation to customer accounts management, etc. 
  • Personalising and tailoring Our products and/or services for you, 
  • To protect the rights of third parties 
  • Replying to emails from you, 
  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by sending an email request to this email address), 
  • Market research, 
  • To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, reporting and hosting of data, 
  • To manage our relationship with you which will include notifying you about any changes to our terms or privacy policy or asking you to leave a review or survey, 
  • To retain and own the data we collect for the purposes of processing the same anonymously, 
  • To share the data on our customers with companies within the Testbase group, 
  • To allow us to notify the Government of any positive COVID-19 test results. 

We collect your email when you fill out our online form in order to send you informational communications about the different COVID-19 test such as their purpose and the best use you can make of them. We also collect your email to send you our promotional offers. We may also collect your name, telephone number, language, currency, operating system, pages visited and country information for a better experience with Testbase products/services. 

If you are an employee of one of Testbase’s corporate customers, we only use your contact information for the management of the relationship with your employer. We consider that we have a legitimate interest in ensuring we can communicate with you and preserve our business operations with your employer. 

When you place your order with us, we collect your email in order to send you communications regarding our services and products. We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is. 

We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, that is, used in a fraudulent way. 

We also use our clients’ email in order to notify of the release of updated versions of the software, new services or promotional offers. 

3. Consent 

When you provide your personal information, you consent that it can be used for the above purposes and that Testbase is an authorised holder of such information. If you choose not to register or provide personal information, you can still use our website, but you will not be able to receive additional services or access certain areas that require registration. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page. You have a right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

4. Access to your information 

You are entitled to review the personal information you have provided us and ensure that it is always accurate and current, though we may need to verify the accuracy of the new data you provide to us. To review or update this information simply enter in the form area or request that we send you this information. 

5. Security of information 

Testbase is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Transport Layer Security (TLS) technology is employed when you place online orders or transmit sensitive information. TLS is one of the safest methods of passing information over the Internet. 

6. Retention of information

We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it, or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes. 

7. EU and EEA Users’ Rights 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below: 

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: 

  • The right to be informed about Our collection and use of personal data; 
  • The right of access to the personal data We hold about you (see section 12); 
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13); 
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13); 
  • The right to restrict (i.e. prevent) the processing of your personal data; 
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 
  • The right to object to Us using your personal data for specific purposes; and 
  • Rights with respect to automated decision making and profiling. 
  • You have the right to request the transfer of your personal data to you or a third party. 
  • If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 
  • For further information about your rights, please contact the Information Commissioner’s Office: 0303 123 1113 

Some of our suppliers may be based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. 

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. 

8. What we do with the Information you share 

Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access. 

We may share your personal data with a variety of the following categories of third parties as necessary: 

  • Other entities of the Testbase Group (the list of Test Base affiliates is here: Pangea 21 Limited and TestNGo Services Limited), 
  • Third party service providers (maintenance, storage, payment, logistics, marketing services, reputation audits, etc.), for the purposes described in Section 3 above, 
  • Third party postal or courier providers who assist us in delivering our postal marketing campaigns to you, or delivering documents related to a matter, 
  • Our professional advisers such as lawyers and accountants, auditors, 
  • Shareholders, 
  • Government or regulatory authorities, 
  • Professional indemnity or other relevant insurers, 
  • Regulators/tax authorities/corporate registries, 
  • Partners, and 
  • Banks 

We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose. 

9. How to opt-out 

We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions. 

10. Does Testbase privacy policy apply to linked websites? 

Our Privacy Policy applies solely to information collected on our website or through testngo.co.uk. 

The Site contains links to web sites of third parties. Testbase is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. 

We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. Testbase adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. 

However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site. 

Testbase uses third-party advertising companies to serve our ads on the Site. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1×1 pixel. gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes. 

If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out or disable cookies in your browser. 

11. Changes to this policy 

If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email. 

12. Enforcement of policy 

If for some reason you believe Testbase has not adhered to these principles, please notify us and we will do our best to promptly make corrections. 

13.No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

14. Questions or comments 

If you have questions or comments about this privacy policy, please email us or write us at: 

Testbase Limited 
3 Cranwood Street, 
United Kingdom, 


For other ways to contact Testbase please visit our contact page. 

MARCH 2022